Frequently Asked Questions

Do you ship internationally?     We only ship domestically in Australia.

When will my order ship?Orders will be shipped within 1-2 business days if in stock.

How will my order be shipped and how long until I get my delivery? We offer free postage for seed packs. 

For other orders, we use Sendle's courier services for carbon-neutral delivery to your door.  This means that Sendle tracks the carbon footprint of your shipment and buys an offset from environmental projects around the world.
Please allow 1-3 days for greater Melbourne deliveries, 3-4 days for deliveries to interstate metro areas, and 4-9 days for other areas.
*Please note: you will need to provide a street address to enjoy the Sendle service.  They are unable to deliver to PO boxes so if you choose to use a PO box address, please select Parcel Post option instead. 

Delivery to regional areas will be via Parcel Post or Express Post. The options are available at checkout. 

What are the shipping costs?The shipping cost is calculated based on your postcode and shown at checkout.  This is a flat rate of $9.90 or $12.90, depending on the size (physical dimensions) of the order.  Free shipping is available for orders over $99.

What is your return and refund policy?Items may be returned for a refund if there is a defect or they have been damaged in transit.  To initiate the process of return, please contact us at hello@sustainablepet.com.au with images of the defect or damage.   All requests for return and refund must be initiated within 14 days of purchase.

Are my payment details secure?Our site is secured by an SSL certificate, which ensures transactions are kept private and secure.  Additionally, payment details are handled and processed by PayPal or Stripe, both trusted providers with the highest levels of security.

Have a question that's not covered here? Email, text or send us a message using the form below.

hello@sustainablepet.com.au

0491 610 681

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© 2022 Sustainable Pet Pty Ltd | We acknowledge the Wurundjeri people of the Kulin Nation as the Traditional Owners of the land on which we live and work in. We pay our respects to Elders past, present and emerging.  

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